Cancellation and Refund Policy

This page explains how weather disruptions, mountain visibility stoppages, and schedule adjustments affect helicopter bookings, and how cancellations and refunds are handled.

Helicopter operations depend on weather and mountain visibility. If a flight is stopped or delayed for these reasons, the schedule is adjusted and you will be informed as soon as practical.

Operational stoppages are assessed on the day, and the resulting schedule change determines the options available to you.

Passengers may request a modification or cancellation within the stated window. Refund eligibility depends on how far ahead the request is made and on the cause of the change.

Approved refunds are processed through the original payment route. Processing times depend on your payment provider.